07 — Pricing and fees
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What it is
One Fair Price. The price your buyers see is the price they pay. There is no booking fee added at checkout and no surprise line at the end — the fees are already inside your ticket price.
Two fees come out of each sale:
| Fee | What it is |
|---|---|
| Platform fee | Ours. A percentage of the sale, plus a small fixed amount per ticket. |
| Card processing | Stripe's, for handling the card. |
What is left after both is yours.
What you control
Your price
In the ticket editor, the price you type is the price buyers pay. Under the price you will see, for that ticket:
- what buyers pay,
- the platform fee,
- card processing (an estimate),
- what you receive.
That makes pricing a single decision: type the number you want on the ticket, and check what you will receive.
Free tickets
No fees at all. A free ticket, or an order a discount code brings to zero, costs nothing to anyone.
How it behaves
Your rate is locked to your event
The platform fee rate in force when you create an event stays with that event for its whole life. If our pricing changes later, events you have already set up keep the rate their prices were built on.
Buying several tickets, and add-ons
The platform fee is a percentage of the sale plus a small fixed amount for each ticket. Add-ons only pay the percentage — there is no fixed amount on a drink voucher or a parking pass, so cheap extras stay cheap.
Card processing's fixed amount applies once per payment, so when a buyer purchases several tickets in one order you typically receive a little more per ticket than the editor shows for a single ticket.
Events created before 16 September 2026 keep the fee terms they were set up with: the fixed amount applies once per order, and add-on prices include it.
Fee credit: every event earns toward your next
If your organization has fee credit, part of the COME TOGETHER fees each event pays comes back to you as credit toward your next ones. It's offered to partner organizers, at a rate agreed with them; ask us about it.
- You'll see it building on the event page while tickets sell.
- Claim it by closing the event out. Once the event is over, its page offers Close out and claim, which files the event away and makes the credit yours. An event with no end time counts as over at the end of the day after it starts. A cancelled event earns its credit too.
- It's spent automatically. Credit comes off the COME TOGETHER fee on your organization's next sales, on any event, until it runs out. Your buyers pay exactly the same; you simply keep more of each sale.
- Use it within three months of the event that earned it ending. We'll email you about two weeks before any of it expires.
- It covers our fee only, never Stripe's card processing, and it has no cash value. It belongs to your organization.
What you have, and when it expires, is shown at the top of My Events.
Card processing varies
The card processing figure shown is Stripe's standard rate for a US card. International cards and some card types cost more, so what you receive can vary by a small amount from sale to sale. Your payouts from Stripe show the exact figures.
Good to know
Round numbers are fine. Because fees are inside the price, you can price at $40 and buyers pay exactly $40.
Discounts come off the price buyers pay, and fees are worked out on what they actually paid.
Refunds cost you card processing. Stripe does not return its processing fee when a payment is refunded — see Getting paid.
Set your price before sales start where you can. Changing a price later affects only future sales; everyone who already bought paid what they were shown.